Frequently asked questions
FAQ
🧱 1. Are your LEGO® products original?
Yes! All LEGO® sets sold on legostito.SHOP are 100% authentic and brand new, sourced directly from authorized LEGO® distributors.
We do not sell used, imitation, or third-party products.
📦 2. Where do you ship your products?
We currently ship only within Germany, Austria, and the Netherlands.
We plan to expand to more EU countries in the future.
🚚 3. How much does shipping cost?
Shipping is completely free on all orders — no minimum purchase required.
You can find more details in our Shipping Policy.
⏱️ 4. How long will it take to receive my order?
Handling time: 1–2 business days
Transit time: 2–3 business days
You’ll receive a tracking number once your order ships.
Delivery takes place Monday to Saturday, and we’re closed after 2 PM (Berlin Time).
💳 5. What payment methods do you accept?
We currently accept PayPal for fast, secure, and protected payments.
You can review our Billing Terms & Conditions for more details.
🔁 6. What is your return policy?
We offer 30 days free returns for both defective and non-defective products.
All return labels are included in your package, and there are no restocking fees.
Refunds are processed within 24 hours after inspection.
See our Return & Refund Policy for full details.
🧩 7. Can I exchange an item?
Yes — we gladly accept exchanges for defective and non-defective LEGO® products.
Contact our team at jasotaylor2077@gmail.com to arrange an exchange.
⚙️ 8. What happens if my LEGO® set is missing pieces or damaged?
We offer a Warranty Replacement Policy for defective or incomplete sets.
Simply send photos and your order number to jasotaylor2077@gmail.com, and we’ll ship you a replacement free of charge.
More info here: Warranty Replacement Policy.
🛍️ 9. Do you sell LEGO® sets wholesale?
Yes, we offer wholesale pricing for verified retailers in Germany, Austria, and the Netherlands.
Minimum order: €300.
Learn more in our Wholesale Policy.
❌ 10. Can I cancel my order?
You can cancel your order any time before it ships for a full refund.
If your order has already shipped, you can return it after delivery.
More details are in our Cancellation Policy.
🍪 11. Do you use cookies or track browsing data?
Yes, like most websites, we use cookies to improve your experience and site functionality.
You can learn more in our Cookie Policy.
🧾 12. How do I contact customer service?
You can reach us anytime through the following channels:
📧 Email: jasotaylor2077@gmail.com
📞 Phone: +49 1630243908
📍 Address: Dürergärten 7, 12623 Berlin, Germany
🕓 Hours: Monday–Saturday (closed at 2 PM, Berlin Time)
Or visit our Contact Page.
🧠 13. Do you offer discounts or promotions?
Yes! We occasionally run limited-time promotions and exclusive LEGO® discounts.
Sign up for our newsletter on legostito.shop to be the first to know.
🧍 14. Can I track my order?
Absolutely. Visit our Track Your Order page and enter your order number to view live tracking updates.
🔒 15. Is shopping on your site secure?
Yes. Our store is powered by Shopify’s encrypted SSL checkout and PayPal’s secure gateway to ensure your personal and payment data remain safe.