Return & Refund Policy

Last updated: 14/01/2026

Welcome to legostito
👉 https://legostito.shop

We want you to be fully satisfied with your purchase. This Return & Refund Policy explains your rights and how we handle returns, exchanges, and refunds.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligible Returns

We accept returns for:

  • âś… Defective products
  • âś… Damaged items
  • âś… Incorrect items
  • âś… Non-defective products (change of mind)

All items must be returned in their original condition, including packaging where possible.

3. Free Returns

All returns are 100% free of charge:

  • No return shipping fees
  • No hidden costs
  • No restocking fees

📦 A prepaid return label is included in your package, making the process simple and hassle-free.

4. Return Method

Returns must be sent by mail using the provided return label.

Steps:

  1. Contact us at jasotaylor2077@gmail.com
  2. Confirm your return request
  3. Pack the item securely
  4. Attach the provided return label
  5. Drop off the package with the designated carrier

5. Exchanges

We accept exchanges for:

  • Different products
  • Replacement of defective items

To request an exchange, contact us at:
📧 jasotaylor2077@gmail.com

6. Refund Process

Once we receive and inspect your returned item:

  • Refunds are processed within 24 hours maximum after inspection
  • Refunds are issued to your original payment method

You will receive a confirmation email once your refund has been processed.

7. Conditions for Refund

To be eligible for a full refund:

  • Item must be returned within 30 days
  • Item should be unused or in reasonable condition
  • All included accessories (if any) must be returned

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us at jasotaylor2077@gmail.com

9. Customer Support & Working Hours

Our customer service team is available:

đź•’ Monday to Saturday
⏰ Until 14:00 (CET – Central European Time)

📧 Email: jasotaylor2077@gmail.com
đź“ž Phone: +49 1630243908

10. Contact Information

If you have any questions about returns or refunds:

📧 Email: jasotaylor2077@gmail.com
đź“ž Phone: +49 1630243908

đź“Ť Return Address:
Dürergärten 7
12623 Berlin
Germany

By shopping on 👉 https://legostito.shop, you agree to this Return & Refund Policy.