Warranty & Replacement Policy

Last updated: 14/01/2026

Welcome to legostito
👉 https://legostito.shop

This Warranty & Replacement Policy explains how we handle defective, damaged, or missing items and replacement requests.

1. Warranty Coverage

All products purchased from legostito are covered by a basic warranty that protects against:

  • Manufacturing defects
  • Damaged items received upon delivery
  • Missing parts or incomplete sets

This applies to all LEGO® Technic™, LEGO® Star Wars™, LEGO® Marvel, LEGO® Disney™ and other LEGO® products sold on our website.

2. Warranty Period

The warranty is valid for 30 days from the date of delivery.

Requests made after this period may not be eligible for replacement or refund.

3. What We Offer

Depending on the situation, we provide:

  • 🔁 Free replacement of defective products
  • 📦 Replacement of missing or incorrect items
  • 💳 Full refund if replacement is not possible

4. Eligible Conditions

A warranty claim is accepted if:

  • The item arrives damaged
  • Parts are missing from the set
  • The product is defective upon arrival
  • The wrong item was shipped

We also accept claims for non-defective issues if reported within the return window, in line with our customer satisfaction policy.

5. How to Request a Replacement

To request a warranty replacement:

  1. Contact us at 📧 jasotaylor2077@gmail.com
  2. Provide your order number
  3. Include clear photos of the issue (if applicable)
  4. Wait for confirmation from our support team

6. Return Process (If Required)

In some cases, we may request the return of the item:

  • A return label will be provided
  • Returns are shipped by mail
  • There are no return costs for customers
  • No restocking fees apply

7. Replacement Time

Once your claim is approved:

  • Replacement items are processed quickly
  • Shipping follows standard delivery times: 2–3 business days after handling
  • Handling time: 1–2 business days

8. Refund Option

If a replacement is not available, we will issue:

  • A full refund to your original payment method
  • Refunds are processed within 24 hours after approval and inspection

9. Exclusions

This warranty does not cover:

  • Damage caused by misuse or improper handling
  • Normal wear and tear
  • Items altered after delivery
  • Lost packages marked as delivered by carrier

10. Customer Support

We are here to help you:

📧 Email: jasotaylor2077@gmail.com
📞 Phone: +49 1630243908

🕒 Working hours:
Monday to Saturday
Until 14:00 (CET – Central European Time)

11. Final Note

This Warranty & Replacement Policy applies to all purchases made on 👉 https://legostito.shop

We reserve the right to update this policy at any time to reflect operational or legal requirements.